Orders and Returns


Placing an Order


Once an order is received you will receive an order confirmation email to the address you entered during the sites secure checkout , Please check all details are correct and if not contact us ASAP.


Security & Privacy


When purchasing from Babynappybags your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. You can confirm this by looking for the 'padlock' symbol in your web browser's status bar on checkout. If you have any questions regarding our security policy, please contact our customer support center bags@babynappybags.com.au

Baby Nappy Bags respects your privacy and will keep all of your personal details secure and confidential. We guarantee to never disclose, sell, rent or exchange your personal details to any third party for any reason, unless required by law. We only collect details that are necessary to process your order.

Babynappybags is secured by Westpac Pay Way Gateway. Note - If paying Via Credit Card it will apprear on you statement as Gear4baby PTY LTD

We accept the following payment methods.

Credit Card excluding American Express,Note will show on statement as Gear4baby PTY LTD
PayPal
Direct Deposit and Lay by

 

My Order Never Arrived

First please check the tracking number you have been emailed when we shipped your order. Click the link below for tracking
http://auspost.com.au/track/
Please contact Baby Nappy Bags via the "contact us" page (the if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
The risk of loss/damage passes to you once we deliver to Australia Post however we will consider any damaged goods on a case-by-case basis.-

An item is missing from my shipment.
Please contact us via email with your order number if your order is incomplete or incorrect.

Price

All Babynappybags prices are  inclusive of 10% GST , and are in Australia Dollars. ( we do not ship Internationally)

We reserve the right to void or cancel any order at our discretion if products have been listed incorrectly in anyway - including pricing, description, graphics or picture.

Prices and availability subject to change without notice

We are happy to  price match click on Live chat or email us bags@babynappybags.com.au
 

Returns and Refund and Warranty Policy.


 
Faulty or Damaged Order
Babynappybags checks all products before they are dispatched for faults or damage. When you receive your order please check your items. In the event that a fault or damage is overlooked, please email us bags@babynappybags.com.au within 48hrs of receiving your order. Babynappybags will happily exchange or refund your purchase (excluding shipping costs). All returns must be provided in it's original packaging, unworn, unused and unwashed and with tags attached. The risk of loss/damage passes to you once we deliver to Australia Post however we will consider any damaged goods on a case-by-case basis.

Returns or Exchanges
If you're not satisfied with your purchase we can offer an exchange for an item or Refund minus a 10% restocking fee ( and excluding shipping costs), all shipping costs must be paid by the customer. For an exchange or Refund we must be notified by email bags@babynappybags.com.au  before returning the order, within 7 days of receiving the purchase and transaction must be completed within 14 days. Under no circumstances will a refund or credit be given if the products received are used, worn, washed, soiled, damaged or without the original packaging. These items will be returned to the customer with the customer liable for any return shipping costs . Once we have received the items back and have checked them you will be notified by email.
 
Refunds will paid through your original payment method Minus the 10% restocking fee and shipping cost.

Exchanges we have 2 options but please email us first.
1 -  Once the product has been return to us and checked over,  we will let you know the price difference and postage costs to return your new item. This can be paid via Direct deposit or PayPal
2 - Or Place and pay for a new order on our website to secure the size / items you are exchanging. This way you are guaranteed to get the item before it gets sold and we can ship it out to you immediately. When we receive and approve your returned items we will process a refund for them within 2 business days. If you have received free shipping on your first order, the shipping cost Babynappybags have incurred will be deducted from your refund and will vary on products and your post code.


Product Appearance


Please note that the appearance of our products may vary slightly on individual computers due to screen resolutions, colours and technology used. Our best efforts are always taken to ensure that the colours of all products displayed on our website are as close to the real colours of the products as possible. We do not take responsibility for variations in these colours due to technology, as this is out of our control.


Warranty


If you have a warranty issue please email us bags@babynappybags.com.au with.
 
1.    Order Number
2.    Name and Address
3.    Photos or the warranty issue
4.    And a description of the warranty issue
5.    Warranty does not cover damages caused by improper care, normal wear and tear, accidents, or the natural breakdown of materials (for example zipper wear, Velcro wear etc).

6.    Items will need to be return to us or the Manufacture at buyers cost once approved.

How much is shipping?


Free Regular Shipping for orders over $99 Australia Wide (we do not ship Internationally)

Under $99 it is based on weight and your post code add item to cart and the postage calculator can give you the cost.

EXPRESS POST - Express post mail is calculated based on weight Vs destination.


ALL orders received and paid for in full before 12.30pm will be sent that day providing the goods are in stock.Excludes weekends and Public Holidays.
Note- If for some reason the parcel cannot be delivered and is returned to us by Australia Post ( eg wrong Name / Address or not enough info company name or level in building given by customer.) The Customer will have to pay the full postage charges (not Free Shipping) to resend the parcel
-Top-

Shipping methods.
We use the Australia Post eParcel system for all shipping. Every parcel sent can be tracked via the eParcel online system and every article requires a signature on delivery.ALL orders received and paid for in full before 12.30pm will be sent that day providing the goods are in stock. For Orders Once it leaves us The risk of loss/damage passes to you once we deliver to Australia Post however we will consider any damaged goods on a case-by-case basis.
-Top-


Layby

Babynappybags is pleased to offer you the opportunity to lay-by your purchases!
Our new lay-by service has been created so you can order products you love and pay for them over 12 weeks.

How to Lay-By Products:

  • Once you have made your order click on CHECKOUT to be taken to our secure order area (128 bit security).
  • After entering your postage details Select your Payment Type as "Lay-By".
  • Read the Terms and Conditions and if you accept the Terms and Conditions and are happy to proceed click Check out.
  • Within 24 hours you will receive an email from us requesting a minimum $50 deposit - this can be paid via PayPal or Direct Deposit.
  • You will then be required to make weekly or fortnightly payments in whatever instalment amounts you can manage.
  • Once final payment has been received you order will be delivered within 3-5 days



Terms and Conditions

  • A minimum purchase of $100.00.
  • A minimum deposit of $50 is required to secure the order.
  • Maximum 12 weeks lay-by from original order date.
  • Weekly or fortnightly payments in whatever instalment amounts you can manage.
  • Lay-by's can be paid out at any time within the 12 weeks of the original order date.
  • The products remain the property of Babynappybags until full payment for the whole order has been received.
  • Once final payment has been received, your order will be delivered to you within 3-5 days.
  • If you cancel your lay-by at any time the initial $50 deposit will not be refunded.
  • If after 12 weeks, the order has not been paid in full, the stock will be returned to the shelves and you will be refunded the payments made, less the initial $50 deposit, which will be retained by Babynappybags to cover administration costs.
  • Your item will be dispatched once your payment has cleared

Disclaimer
Babynappybags will not be liable for any indirect, incidental or significant damages or loss including but not limited to loss of income, loss of use, loss of property, loss of business or profits howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise. To the extent permitted by law, Babynappybags does not accept any liability for any damage or injury caused by the use or misuse of products purchased from Babynappybags.